Onsite Technician 1st / 2nd Level Support (m/w/d)

📋 Description

• Assist the client with first and second level support on workstations, mobility devices
• Assist with infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure

🎯 Requirements

• Good technical knowledge of workplace environment and end-user services: Windows environment
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.

🎁 Benefits

• All our positions are open to both women and men and are, of course, open to people with