Operador de Contact Center

📋 Description

• Handle inbound and outbound communications with prospective students through telephone calls and
• Provide clear and accurate information about admission procedures and selection processes.
• Answer questions, identify prospective students' needs, and guide them through relevant enrollment
• Record and update interaction details and student information in the CRM database.
• Collect relevant information from conversations and ensure it is accurately incorporated into the
• Execute commercial outreach plans to attract prospective students using SMS, email, telephone

🎯 Requirements

• Completed High School education.
• Previous experience in customer service with a sales focus.
• Intermediate knowledge of Microsoft Office.
• Strong verbal and written communication skills.
• Ability to handle inbound and outbound customer interactions professionally.
• Good organizational skills and attention to detail, particularly when recording information in CRM

🎁 Benefits

• Scholarship opportunities for courses offered by the institution.
• Partnership benefits with SESC.
• Medical insurance.
• Dental insurance.
• Life insurance.
• Home-office allowance.