Operational Account Manager

📋 Description

• Manage and support customers across the APAC region throughout launch and the full customer
• Monitor trading performance and identify opportunities for improvement across sportsbook, sport
• Partner with customers to address coverage, market issues, player profiling, risk policies, and
• Build strong, long-term customer relationships and ensure high satisfaction with products and
• Identify opportunities to introduce additional MTS features, enhancements, and service improvements.
• Coordinate actions that improve trading performance and optimise service delivery.

🎯 Requirements

• 3+ years of trading experience, or strong analytical experience with exposure to trading room
• Flexibility to work across time zones, including early mornings, evenings, and weekends when
• Proven experience in building and maintaining strong customer or client relationships.
• Strong technical aptitude and the ability to learn new tools and systems quickly.
• Excellent verbal and written communication and presentation skills.
• Experience influencing key decision-makers and working effectively with senior stakeholders.