Operational Support Specialist

📋 Description

• Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance
• Optimize and automate processes, with a strong focus on scalability
• Be an internal product advocate, track product processes and contribute to the platform feeding
• Serve as a payment specialist for merchants, actively helping them to optimize their account and
• Provide technical and operational assistance to merchants troubleshooting via phone, web-based

🎯 Requirements

• 2-4 years of experience in the customer service/support
• Able to provide coaching, constructive feedback and set yourself as a role model for the team
• Proven ability to kickstart projects and initiatives and follow them up to completion
• Affinity for or strong interest in technical and operational processes and willing to learn more
• Use approved AI tools for basic/routine tasks safely and efficiently
• Experience in a technology driven company or role is a definite plus

🎁 Benefits

• Opportunities to create value and work with colleagues across different teams
• Diversity, Equity and Inclusion commitments
• Smooth and enjoyable candidate experience