Operations Associate

📋 Description

• Assists customers with the car rental process, including Express Drive customer support, customer
• Prepares Flexdrive rental vehicles for Lyft Drivers, including fueling and cleaning, installing
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador

🎯 Requirements

• 1+ year of experience in an in-person customer service role like retail, technical support or
• Familiarity with the Cleveland area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality

🎁 Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits