Operations Associate

📋 Description

• Assists customers with the car rental process, including but not limited to Express Drive customer
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador

🎯 Requirements

• 1+ year of experience in an in-person customer service role like retail, technical support or
• Familiarity with the Phoenix area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM

🎁 Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• Discretionary paid time off (salaried) or 15 days paid time off (hourly)