Operations Associate, Courier Onboarding

📋 Description

• Onboard, retain, and grow the number of happy Courier Partners on Wolt’s platform to ensure a
• Manage our courier gear operations on a day-to-day level. Coordinate warehouse tasks with our
• Monitor courier supply trends across cities in North Macedonia, highlight potential issues, and
• Identify blockers, propose improvements, and help make the onboarding experience as seamless as
• To improve conversion rates, recommend improvements to the onboarding process, especially around
• Create and improve processes to drive operational efficiency, to allow the business operations to

🎯 Requirements

• You’re a strong communicator who enjoys working with people, including Courier Partners and
• You’re organized and reliable, able to keep things moving while managing gear logistics, supply
• You’re quick to learn and comfortable switching between daily tasks and larger process improvements.
• You take initiative and find solutions when things are unclear, instead of waiting to be told what
• You think in processes and are open to using tools, including AI and spreadsheets, to simplify
• You collaborate well across teams and locations, and you’re open to working closely with colleagues