Operations Associate

📋 Description

• Provide accurate, timely, and personalised support to customer inquiries across channels, strictly
• Follow and execute daily workflows with precision, using documented SOPs as a guide. When
• Proactively identify and escalate possible issues to superiors and communicate to all parties
• Assess listing applications based on defined listing criteria to ensure meeting company standards
• Work closely with internal teams to resolve customer-related matters and contribute to smoother
• Assist in tracking, documenting, and reporting key performance metrics, operational issues, and

🎯 Requirements

• You have at least 3 years of work experience in crypto, finance, accounting, consulting, or
• You have the foundational knowledge of multiple areas of the Operations functions - Customer
• You have the foundational knowledge of Bitcoin, Ethereum, DeFi, and NFT. You have used Dapps
• You are proficient in using CRM and automation tools (e.g. Zendesk) and research tools such as
• You possess a general understanding of Web3 and DeFi and are actively learning more about news
• You have a general understanding of CoinGecko’s products/services.