Operations & Client Services Coordinator

📋 Description

• Respond to client questions regarding billing, accounts, schedules, contracts, and services
• Monitor delayed, declined, or failed payments and track upcoming contract renewals to ensure timely
• Work with relevant internal teams to resolve client concerns and escalate sensitive, unusual, or
• Review operational reports, identify items requiring attention, and follow up on missing
• Maintain accurate and up-to-date client, employee, billing, and operational records across company
• Track compensation changes, client credits, and important employee conversations, while assisting

🎯 Requirements

• Excellent written and spoken English, with the ability to communicate professionally with clients
• Experience in operations, administration, executive assistance, customer service, or a related
• Strong client service skills and the ability to handle inquiries, follow-ups, and sensitive
• Proficiency with Google Workspace and confidence using digital tools, managing user accounts, and
• Excellent organizational and time-management skills, with the ability to manage multiple priorities
• Strong attention to detail when maintaining records, reviewing reports, and handling administrative

🎁 Benefits

• Remote work without a requirement to work from a physical office.
• Part-time schedule: 20–25 hours per week.
• Weekday flexibility: Exact working hours may offer some flexibility, provided you maintain
• Broad responsibilities: Gain experience across client services, business operations, technology
• Ownership and autonomy: Opportunity to manage responsibilities independently and contribute