Operations Manager - Customer Success

📋 Description

• Lead, train, and mentor Onboarding Specialists and Customer Success Specialists, fostering a
• Conduct regular coaching sessions, one-on-ones, and skill-building workshops to drive growth and
• Lead by example, promoting professionalism, collaboration, and a results-driven culture.
• Oversee the onboarding process, ensuring seamless communication between sales, production, and
• Ensure campaigns are launched in alignment with client’s business goals and expectations.
• Act as an escalation point for complex onboarding issues, resolving them promptly and effectively.

🎯 Requirements

• BA/BS degree in Business Administration, Management, or a related field (preferred)
• Minimum of 5 years of experience in a leadership role within a SAAS or digital marketing
• Strong leadership and team management skills with the ability to inspire and drive performance.
• Exceptional presentation, interpersonal, and communication skills
• Analytical mindset with the ability to interpret data and make informed decisions.
• Experience with call volume tracking and allocating headcount to support business needs.

🎁 Benefits

• Competitive base salary and bonus plan
• 3 weeks PTO
• 9 paid holidays (including 2 personal/floating holidays)
• Volunteer Time Off
• Health, Dental, and Vision Insurance
• Pet Insurance