Operations Manager, Delivery

📋 Description

• Manage a pod of Coaches/Instructors, taking full ownership of their performance, development, and
• Create an inclusive and psychologically safe team environment, fostering a culture aligned with
• Take full responsibility of your team’s development and care deeply about them as people, not just
• Provide clarity for your team by setting clear expectations, communicating a compelling vision, and
• Set clear team goals that align with broader Delivery goals, ensuring your team achieves all
• Drive the engagement of your team through communication, feedback, recognition and development.

🎯 Requirements

• 5+ years of professional work experience, including 2+ years of people management experience
• You understand the link between educational delivery and business retention. You are comfortable
• You have a track record of motivating a team and holding them accountable to key metrics
• You are results-oriented with a data-driven approach. You are comfortable diving into dashboards to
• You embody strong problem-solving skills. When a Strategic & Large Enterprise client has a
• You are a team player who collaborates well with peers, your manager, and cross-functional

🎁 Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2
• Health & Well-being - private medical insurance with Bupa, a medical cashback scheme, life
• Hybrid work offering - for most roles we collaborate in the office three days per week, except
• Work-from-anywhere scheme - opportunity to work from anywhere up to 10 days per year
• Space to connect: weekly catch-ups, seasonal celebrations, and a fully stocked kitchen