Operations Manager, Employer Support

📋 Description

• Lead and scale a rapidly growing support org, standing up new teams as the business demands
• Hire, coach, and grow a team of support specialists
• Bring seasoned judgment to setting operational strategy and metrics, and hold the business to clear
• Work hand-in-hand with operations and cross-functional leaders to scale the business without
• Track and analyze how the team is performing, and report on it on a regular cadence
• Carry our values forward – acting as a champion for Thatch's customer-centric philosophy

🎯 Requirements

• 5+ years building and leading support teams in fast-changing environments
• Experience managing support managers, specialists, technical account managers, and/or premium
• A strong collaborator with a demonstrated ability to navigate complex environments and build
• Proven ability to deliver complex operational projects spanning multiple stakeholders
• Excellent written and verbal communication

🎁 Benefits

• Background in fintech, healthtech, or a comparable industry
• Strong AI fluency and an AI-first instinct – you've used AI tools to make operations more
• Comfortable zooming between the tactical and the strategic – as effective working alongside the