GLIDE

11-50 employees
14 jobs posted

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Operations Manager - Facilities

Added

24 days ago

Location

🇺🇸 San Francisco

Type

Full time

Salary

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Related skills

asana zendesk budgeting sharepoint adp

Why Job Hunt? Let AI Run Your Business

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📋 Description

Manage Zendesk to meet customer service best practices and SLAs.
Monitor KPIs and provide data-based feedback to ops units.
Promote online training and provide written resources.
Administer tech systems to improve workflow and service levels.
Coordinate data entry and reporting across Zendesk, SharePoint, and intranet.
Lead campus SOPs, staff trainings, and operations coordination.

🎯 Requirements

5+ years PM/ops management or related executive experience.
Contract, property, and budget management experience.
Strong organizational and administrative skills; SOP knowledge.
Excellent project management, organizational and planning abilities.
Budget, contract, and invoice management; ability to learn SOPs.
Exemplary customer service and mission-driven attitude.

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