Operations Program Manager, Consumer Support

📋 Description

• Lead or partner with cross-functional teams, including Product, Engineering, Legal, Compliance
• Partner with Product and Engineering to build the infrastructure and tooling required to launch and
• Represent the voice of the consumer and advocate for product improvements that address recurring
• Develop support strategies that improve the consumer experience and increase adoption of effective
• Identify and deliver operational improvements that enable Consumer Support to scale efficiently
• Use data to surface insights, prioritize opportunities, and measure the impact of operational and

🎯 Requirements

• A bachelor’s degree in business, management, economics, or a related field, or equivalent practical
• 8+ years of experience in strategy and operations, consulting, program management, or a related
• Experience working in highly cross-functional roles spanning strategy, analysis, and operations in
• Strong program management skills, including experience leading complex programs from strategy
• Strong analytical and critical-thinking skills, with the ability to derive insights from data and
• Excellent written and verbal communication skills, including the ability to explain complex topics