Operations Specialist

📋 Description

• Escalation point for complex issues; own investigations through resolution
• Write and run SQL queries to investigate payment discrepancies
• Use Claude and AI tools to diagnose root causes and accelerate analysis
• Trace issues across payment and support systems to identify root cause
• Reproduce, diagnose, document root causes; hand off or resolve
• Write clear runbooks and internal knowledge-base articles to speed fixes

🎯 Requirements

• Hands-on SQL skills: joins, filtering, aggregation; optimization a plus
• Comfort using Claude/AI tools in investigation workflow; verify outputs
• Strong analytical and troubleshooting instincts; dig to root cause
• 3+ years in technical support/operations in software, fintech, or payments
• Experience handling escalated, complex issues; troubleshooting and root-cause analysis
• Excellent written and verbal communication; explain findings clearly

🎁 Benefits

• Remote-friendly, full-time position
• Culture focused on excellence and learning over perks