Added
13 days ago
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Full time
Salary
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Related skills

sql grafana jira zendesk claude

📋 Description

  • Escalate and own complex issues from frontline support to resolution
  • Write and run SQL queries to investigate data discrepancies
  • Use Claude and other AI tools to diagnose root causes
  • Trace issues across payment, ledger, and support systems
  • Reproduce, diagnose, and document root causes and hand off to Engineering
  • Create runbooks and internal docs to speed resolution

🎯 Requirements

  • Hands on SQL with joins, filtering, and aggregation
  • Comfort using Claude for investigations
  • Fluent in written and spoken English
  • 3+ years in technical support or operations
  • Experience handling escalated, complex issues
  • Experience with Zendesk, Jira, Grafana/Loki is a plus

🎁 Benefits

  • Remote friendly culture with global teammates
  • Opportunities to grow in fintech and data culture
  • Collaborative and fast paced environment
  • Impact on merchants and customers through improved tooling
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