Operations Specialist, Employer Onboarding

📋 Description

• Own end-to-end review of employer KYB/KYC cases — business verification and beneficial
• Build and maintain the runbooks and source-of-truth documentation for KYB/KYC review, so process
• Define and own how exceptions get handled — what gets escalated, to whom, and on what timeline —
• Partner with Product and Engineering to diagnose recurring failure patterns and shape fixes that
• Build and maintain reporting on case volume, approval rates, and review time so the team's
• Act as a resource for teammates on complex or ambiguous cases as the documented process matures

🎯 Requirements

• 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations, including direct
• Experience writing and maintaining SOPs, runbooks, or source-of-truth documentation for an
• Track record working cross-functionally with Product and/or Engineering to diagnose process
• Comfort making and documenting judgment calls on ambiguous or high-risk cases within a compliance
• Bachelor's degree or equivalent practical experience
• Comfort working across multiple systems day to day (admin tools, data/query tools like SQL or

🎁 Benefits

• Prior people leadership, or interest in eventually growing into people management
• SQL or data-querying experience (e.g., Metabase, Hex) to self-serve on case volume, backlog, and
• Experience at a fintech, banking-as-a-service, or payments company with direct KYB/KYC exposure
• Familiarity with beneficial ownership/CDD rules, or entity types like sole proprietorships, PEOs
• Experience in a fast-scaling startup environment where process is still being built
• Relevant certification (e.g., CAMS, CFE) or advanced degree in compliance or risk