Operations Specialist, Technical Services

📋 Description

• Organizing global on-call and mission-critical schedules using Workforce Management (WFM) tools and
• Collaborating with Technical Services leadership and staff to ensure integrated worldwide processes
• Primarily supporting the AMER region while working and interacting regularly with global business
• Exemplifying a customer-obsessed mindset by resolving operational roadblocks, servicing critical
• Supporting the measurement, analysis, and dashboard reporting of teamwide Key Performance
• Identifying operational bottlenecks and building automated tools and scripts using Google Apps

🎯 Requirements

• 1–3 years of practical experience in operations management, technical support operations, workforce
• Strong customer-centric perspective and approach to solving operational challenges, coupled with a
• Fluent written and spoken communication skills in both English and Spanish
• Focuses on data to answer questions—likes to 'do the math,' validate assumptions with evidence, and
• Pays close attention to detail, anticipates next steps with minimal direction, and can break
• Exceptional operational analysis and cross-group collaboration skills, with the ability to