Outcomes Architect

📋 Description

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared
• Define and maintain mutual success plans that proactively guide customers through their AI
• Facilitate use-case consultations that guide customers through their continuous Solutions Design
• Identify opportunities to engage Services for customers with complex or technical implementation

🎯 Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion within
• Strong customer-facing discovery instincts, with the ability to understand business problems, map
• Technical fluency and presence as a trusted advisor, capable of co-design, configuring, and
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion
• Ability to design and help customers build workflows that drive usage based consumption, connecting
• Strong program and stakeholder management skills, with the ability to manage success plans

🎁 Benefits

• Prior experience in customer success, solutions consulting, implementation, technical account
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to
• Experience partnering in a shared account ownership model with sales, solutions, support, or
• Experience designing repeatable customer programs, playbooks, or interventions that improve