Overnight Hospitality Associate

📋 Description

• Welcome and assist guests with check-in and immediate needs or special requests.
• Provide personalized local recommendations and insights to enhance guest experience.
• Maintain common areas such as coffee stations and concierge closets; perform quality checks using
• Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with
• Promptly address and resolve guest requests through the Task Management Tool 'Breezeway' and live
• Maintain seamless communication with the remote Guest Experience team via Slack and Kustomer to

🎯 Requirements

• Minimum of 2 years of experience in hospitality; alternatively, 2 years in customer service.
• At least 1 year of experience in guest service roles.
• Strong affinity for technology, with previous experience in tech-related tasks and interest in
• Availability for varied shifts including afternoons, evenings, weekends, and holidays.
• Access to reliable transportation.
• Comfortable with lifting items weighing up to 50 pounds.

🎁 Benefits

• Kasa Travel Credit: allowance of free stays in any Kasa location plus discount for friends and
• Base pay of $23 per hour, subject to change; may be eligible for equity, bonus, perks, benefits
• Paid Time Off: Full-time hourly employees accrue PTO at a generous rate that increases with tenure.
• Health Coverage: comprehensive health insurance options including a company-sponsored plan with