Overnight Remote Customer Experience Representative, Robinhood Concierge

📋 Description

• Provide exceptional support to high-value clients by resolving complex issues efficiently, while
• Conduct personalized, goal-oriented conversations with customers to understand and support their
• Provide clear, compliant, and confident guidance across a range of investment products and
• Serve as a trusted point of contact for customers navigating complex financial tools including
• Consistently deliver high customer satisfaction, tracked through customer feedback.
• Share insights and themes from customer interactions with internal teams to improve products and

🎯 Requirements

• 3+ years of experience at a brokerage or within a licensed financial services environment.
• FINRA Series 7 and 63 required.
• FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of
• Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.
• Excellent verbal and written communication skills—able to translate complex topics clearly and
• Passionate about customer advocacy, financial literacy, and building long-term relationships.

🎁 Benefits

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!