Parent Support Supervisor

📋 Description

• Oversee daily customer support operations across one or two assigned state programs, managing
• Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement
• Monitor and improve key operational performance indicators, including service level agreements
• Manage daily staffing coverage, workloads, and support queues to ensure operational targets and
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions to support
• Establish clear performance expectations and maintain accountability for productivity, service

🎯 Requirements

• At least 3 years of experience in customer support or contact center operations, including 1–2
• Proven experience managing, coaching, and developing frontline support teams in a high-volume
• Strong understanding of contact center performance metrics, including SLAs, CSAT, AHT, quality
• Demonstrated ability to manage daily operations, coordinate staffing and workloads, balance
• Strong analytical and data-driven mindset, with the ability to interpret performance reports
• Excellent people management skills, including the ability to motivate employees, provide

🎁 Benefits

• Competitive annual salary ranging from $60,000 to $70,000.
• Fully remote working arrangement within the United States.
• Opportunity to lead and develop a dedicated customer support team.
• Meaningful work contributing to educational accessibility and expanding school choice opportunities
• Collaborative environment at the intersection of education technology, financial technology, and
• Opportunity to contribute to the development and improvement of large-scale education programs.