Part-Time Patient Support Specialist

📋 Description

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when
• Strive to meet and exceed structured performance targets
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information

🎯 Requirements

• High school diploma, GED, or Bachelor’s degree (preferred)
• Customer service or inbound call center experience required
• Healthcare, pharmacy, or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills and analytical ability
• A passion for providing top-notch patient care

🎁 Benefits

• Impactful work helping patients afford critical medications
• Collaborative team environment
• Equal opportunity employer