Participant Experience Liaison

📋 Description

• Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines
• Assist management with participant experience and service recovery related special projects, such
• Facilitate communication among service providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
• Support the grievance process, providing high touch customer service and partnering with IDT and
• Attend all required meetings and committees as directed by supervisor

🎯 Requirements

• High school diploma or equivalency; professional experience may be substituted
• Bachelor’s degree in communications or relevant field preferred
• Excellent organizational, customer service, and communication skills in settings with seniors
• Ability to present information to various groups and leadership
• Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able
• Must obtain CPR and First Aid certification within 180 days of hire and maintain certification

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning
• And additional benefits