Participant (Patient) Access Associate

📋 Description

• Schedules appointments for all participants, including harder-to-place, out-of-network, and single
• Triages incoming phone and voicemail communications from participants, caregivers, providers, and
• Manages day-of and pre-visit logistics, including confirmation and reminder calls, rescheduling
• Prepares and distributes visit documentation, including required records to specialists and
• Coordinates with the Medical Records team to confirm visit records are returned and filed in the
• Keeps appointment status accurate in the system of record and completes handoffs to the

🎯 Requirements

• High school diploma or GED required; 2+ years of experience in healthcare scheduling, referral
• Associate’s degree preferred; Certified Healthcare Access Associate (CHAA) or similar certification
• Experience scheduling specialty or hard-to-place appointments, including out-of-network providers
• Working knowledge of medical terminology and health insurance (Medicare/Medicaid)
• Experience with electronic health records (e.g., Epic) and scheduling tools; proficiency in
• Strong problem-solving, prioritization, and phone communication skills, including handling high

🎁 Benefits

• health insurance
• life insurance
• participation in the company's equity program
• paid time off (vacation and sick leave)
• bonus eligible