Partner Programs & Analytics Manager

📋 Description

• Drive operational excellence by serving as a critical bridge between business partners, internal
• Ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to
• Design proactive strategies to eliminate root-cause issues and reduce support volume working
• Oversee lifecycle, governance, and distribution of internal enablement materials and partner-facing
• Harness enterprise AI tools and analytical platforms to track KPIs, perform root-cause analyses on
• Direct end-to-end New Partner Onboarding workflows and implement regional approval matrices, legal

🎯 Requirements

• 5+ years of experience in case management, partner operations, tier-2/3 support coordination, or
• Demonstrated resilience and hands-on problem-solving with a history of driving initiatives to
• Exceptional ability to audit processes, identify workflow inefficiencies, and implement scalable
• Strong flexibility and adaptability in high-growth environments.
• Advanced proficiency with Salesforce, Coupa, Google Workspace, and enterprise search platforms
• Ability to work full United States business hours (CST alignment).

🎁 Benefits

• Inclusion: Commitment to fostering a culture where diverse backgrounds are valued.