Partner Success Lead, Canada

📋 Description

• Build trusted customer relationships with executive sponsors, HR and Total Rewards leaders, project
• Orchestrate implementation and deployment, coordinating customers, services partners and Syndio
• Coordinate services partners such as Deloitte, KPMG and other partners supporting Canadian
• Drive adoption and change management, helping customers prepare their teams and establish internal
• Make customer value measurable by agreeing on success measures early and tracking progress.
• Own issues through resolution, identifying delivery risks and adoption barriers early.

🎯 Requirements

• 5+ years of experience in customer success, implementation management, technical account
• Experience guiding enterprise customers through software implementations and adoption across
• Ability to build credibility with senior leaders while working effectively with delivery teams.
• Strong program management skills, including managing competing priorities, dependencies and
• Technical fluency sufficient to discuss data requirements, integrations and software workflows.
• Experience helping customers manage change, build internal support and demonstrate measurable

🎁 Benefits

• Competitive Compensation: $190,000 - $380,000 CAD OTE per year.
• Syndio Equity.
• 20 days annual leave, plus paid sick & safe time and compassion leave.
• Paid parental leave.
• Medical, Dental, Vision coverage (90% employee premiums, 50% dependents).
• Additional Private Medical coverage.