Partner Support Specialist (English Speaker)

📋 Description

• Act as main contact for partners on daily ops and technical queries (orders/returns)
• Support partners with speed, quality and service across channels
• Monitor operational KPIs, spot trends, and address recurring issues
• Work with internal teams to ensure top-notch service for customers and partners
• Identify best practices and help set process standards for consistency and scale
• Drive partner satisfaction by providing reliable support and improvement opportunities
• Be the voice of the partner and advocate to drive value for the partner ecosystem

🎯 Requirements

• Experienced in a service environment, preferably B2B
• Self-motivated with impeccable service
• Results-driven with a high-performance mindset
• Fluent in English (written and spoken)
• Organized and detail-oriented
• Problem solver with strong negotiation skills
• Able to work under pressure in a fast-paced company
• Focus on building long-term relationships with customers
• Available, reliable and accountable with flexible hours
• Proficient with IT systems, including MS Excel and PowerPoint