Patient Services Representative | Hiring Now | Onsite- Pittsburgh

📋 Description

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or
• Research and resolve patient issues using internal tools and resources

🎯 Requirements

• High school diploma or GED required; Associate's or Bachelor's degree is a plus
• Those with a passion for helping others are welcome; prior customer service experience in retail
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

🎁 Benefits

• Health, Dental & Vision - multiple plan options beginning day 1
• Well-being Support - Employee Assistance Program with counseling, wellness coaching, and
• Vacation - accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time - 40 hours per year
• Holidays - 9 paid holidays + 2 floating holidays per year
• Parental Leave - 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and