Patient Success Specialist-Women's Health

📋 Description

• Serve as the primary point of contact for patients, providing guidance and support for
• Assist patients with test status updates, patient portal login issues, questions about testing
• Manage inbound calls and live chats to deliver timely and effective assistance.
• Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
• Maintain accurate and detailed records of patient interactions using Salesforce CRM.
• Identify and escalate potential issues to ensure timely resolution.

🎯 Requirements

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Proficiency with Salesforce CRM and standard office applications.
• Empathy and a patient-centered approach to service.
• Previous experience in customer service, healthcare, or related fields is a plus.
• Spanish fluency a plus

🎁 Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and
• Additionally, Natera employees and their immediate families receive free testing in addition to
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much
• We also offer a generous employee referral program!