Payment Collection Specialist

📋 Description

• Manage cancellation requests, focusing on retaining customers by understanding their concerns and
• Oversee billing and collections, proactively contacting customers by phone, informing internal
• Identify upsell opportunities and offer relevant account upgrades.
• Assist customers with billing inquiries and payment issues via phone, email, and chat.
• Most interactions will be conducted by phone, but you will also assist customers via email and chat.
• Collaborate across teams to report issues, suggest product improvements, and contribute to key

🎯 Requirements

• Minimum 2 years of experience in a related role.
• Confident and proactive in engaging with customers over the phone.
• Fluent in English (excellent written and verbal communication skills).
• Customer retention experience is ideal but not mandatory.
• Sales-related experience is a plus.
• Excellent organization and negotiation skills.

🎁 Benefits

• Remote Flexibility: The freedom to work from home.
• Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.
• Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing
• Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to
• Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.
• Language Learning: Free Spanish classes.