Payment Operations Specialist

📋 Description

• Responsible for providing support and excellent customer Service to internal staff for multiple
• Responsible for completing tasks with accurately and timely while observing a segregation of duties
• Responsible for monitoring functionality of automated processes and escalating potential issues
• Responsible for completing assigned duties timely and escalating to leadership if concerns arise
• Provides telephone and e-mail support to internal clients
• Escalate identified opportunities for process improvements keeping in line with business line

🎯 Requirements

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)
• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations
• Possess excellent customer service, analytical, and problem solving skills. Proven organizational
• Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring
• Possess effective written and verbal communication skills, with the ability to positively influence
• Ability to work independently with little direct supervision while effectively managing time and

🎁 Benefits

• Targeted starting salary range (based on experience): $19.60 - $23.09 hourly
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement