Payment Support Specialist

📋 Description

• Deliver high-quality customer assistance through email, live chat, and ticketing systems, ensuring
• Handle payment-related inquiries, including transaction status, failed payments, troubleshooting
• Explain payment flows, available options, and transaction procedures clearly to users and partners.
• Analyze customer issues, identify root causes, and collaborate with technical teams to resolve
• Work closely with developers, testers, product managers, and other internal stakeholders to
• Identify recurring issues, document user feedback, and share actionable insights that help improve

🎯 Requirements

• English proficiency at B2 level or above, alongside Russian language proficiency, with strong
• Previous experience in customer support, preferably within fintech, payment services, financial
• Practical understanding of payment processes, including payment gateways, transaction flows
• Strong analytical and troubleshooting abilities, with a structured approach to investigating
• Excellent customer service skills, including empathy, patience, active listening, and the ability
• Strong attention to detail and accuracy when handling financial transactions, documenting customer

🎁 Benefits

• Fully remote work: Work from anywhere within a globally distributed team.
• Flexible working environment: Benefit from a remote-first culture that supports autonomy and
• Career development: Access opportunities for professional growth in the rapidly evolving fintech
• Continuous learning: Benefit from learning resources, practical tools, and guidance from
• Constructive feedback culture: Participate in regular one-to-one meetings, transparent performance
• International collaboration: Work alongside colleagues across support, engineering, product