Payments Associate

📋 Description

• Act as a point of contact for Customer enquiries, internal team enquiries and Payment Service
• Provide timely resolution for all escalated contacts (transactions, tickets, issues alerts &amp
• Review and process all withdrawal requests as per Standard Operating Procedure.
• Proactively monitor failed payments and reconcile the same before reprocessing or cancel.
• Ensure payments made to processing centres and e-wallets are sent successfully and within time
• Collaborate with internal operational teams & cross-functionally to understand and resolve

🎯 Requirements

• Strong customer focus
• Proficient in use of Microsoft Office Tools
• Strong problem solving and analytical skills
• Fluent in English (oral and writing) and interpersonal skills
• Capacity to deal with conflicts
• Ability to adapt to changes & flexible to work in shifts

🎁 Benefits

• Safe home pickup and home drop
• A regular bonus and great pension
• 24 days annual leave
• Extra paid leave, including wellbeing and development days
• Life assurance and Income Protection
• Private healthcare and wellbeing support