Payments Associate

📋 Description

• Should be a point of contact for Customer enquiries, internal team enquires and Payment Service
• Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts
• Review and process all withdrawal requests as per Standard Operating Procedure·
• Proactively monitor failed payments and reconcile the same before reprocessing or cancel.
• Ensure payments made to processing centres and e-wallets are sent successfully and within time
• Collaborate with internal operational teams & cross-functionally to understand and resolve

🎯 Requirements

• Should be a point of contact for Customer enquiries, internal team enquires and Payment Service
• Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts
• Review and process all withdrawal requests as per Standard Operating Procedure·
• Proactively monitor failed payments and reconcile the same before reprocessing or cancel.
• Ensure payments made to processing centres and e-wallets are sent successfully and within time
• Collaborate with internal operational teams & cross-functionally to understand and resolve

🎁 Benefits

• Safe home pickup and home drop.
• A regular bonus and great pension.
• 24 days annual leave.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.