People Operations Systems Administrator

📋 Description

• Manage and resolve Tier 2 support requests through established channels, maintaining clear
• Troubleshoot recruiting systems, including DocuSign, Gem, LinkedIn Talent Insights, HackerRank
• Process recruiting workflow requests, including assessment updates, job-posting changes
• Monitor request volume, aging, service-level expectations, and recurring issues to identify risks
• Create and improve runbooks, templates, knowledge-base content, intake forms, and self-service
• Participate in release testing, validation, quality reviews, recurring Recruiting operations

🎯 Requirements

• Experience in recruiting operations, People operations, service delivery, systems support, customer
• Ability to troubleshoot system issues, follow defined processes, document work clearly, and
• Strong attention to detail, organization, follow-through, and the ability to prioritize competing
• Experience handling confidential candidate, recruiting, or employee information with discretion
• Experience with Jira, Salesforce, or a comparable ticketing or case-management tool, and