People Services Associate

📋 Description

• Deliver accurate, timely People Services support across the employee lifecycle, including
• Own cases end to end with exceptional attention to detail, making sure every transaction is right
• Provide a warm, responsive, service-first experience in every employee interaction.
• Meet or exceed service levels for response time, resolution time, and quality.
• Maintain accurate data and records in our People systems for every transaction you handle.
• Follow SOPs and playbooks closely, and document your work clearly and consistently.

🎯 Requirements

• 2+ years in People/HR operations, shared services, or a support and service-delivery role.
• Exceptional attention to detail and a track record of accurate, high-quality work.
• Strong service orientation and empathy; genuinely enjoys helping people.
• Global experience and knowledge of U.S. processes and ability to work in U.S. time zones.
• Critical thinking and a continuous-improvement mindset, always looking for a better way to do the
• Strong organization and the ability to manage high volume without letting quality slip.