Personal VIP Manager (Evening Schedule)

📋 Description

• Monitor and manage a portfolio of VIP customers.
• Develop and implement engagement strategies.
• Identify and re-engage inactive customers proactively.
• Analyze customer behavior and preferences.
• Handle customer inquiries across email, messaging, and phone.
• Maintain accurate customer records and collaborate with teams.

🎯 Requirements

• Experience in iGaming or online gambling industry.
• Fluent English, written and spoken.
• Strong communication and rapport-building skills.
• Ability to handle objections and resolve concerns.
• Excellent time management and organizational skills.
• Available for fixed evening shift 18:00-02:00 Kyiv time.

🎁 Benefits

• Fully remote work option.
• 20 working days paid time off annually.
• Medical insurance access.
• Monthly flexible benefits allowance.
• Learning and development budget.
• Career development opportunities.