Personal VIP Manager (Evening Schedule)

📋 Description

• Monitor and manage a portfolio of VIP customers, maintaining strong relationships and personalized
• Develop and implement engagement strategies to strengthen loyalty and encourage participation.
• Identify inactive customers and proactively re-engage them.
• Analyze customer behavior to identify opportunities for tailored support.
• Manage communications via email, messaging apps, and phone.
• Maintain accurate customer records and update internal systems.

🎯 Requirements

• Experience in iGaming or online gambling industry.
• Fluent English, written and spoken.
• Strong communication via phone, email, and messaging.
• Proven ability to build rapport and handle objections.
• Strong customer orientation and time management.
• Availability for fixed evening shift 18:00-02:00 Kyiv time.

🎁 Benefits

• Fully remote working arrangement.
• Stable Monday-to-Friday evening schedule, no rotating shifts.
• 20 working days of paid time off annually.
• Medical insurance with leading healthcare providers.
• Monthly flexible benefits allowance.
• Individual learning and development budget.