Personal VIP Manager (Evening Schedule)

📋 Description

• Monitor and manage a portfolio of VIP customers, maintaining strong relationships and ensuring
• Develop and implement engagement strategies to maintain customer activity, strengthen loyalty, and
• Identify inactive or disengaged customers and proactively initiate contact to re-engage them and
• Analyze customer behavior, preferences, and activity patterns to identify opportunities for
• Provide personalized assistance by understanding individual customer needs, responding to
• Manage incoming and outgoing communications through multiple channels, including email, messaging

🎯 Requirements

• Previous professional experience in the iGaming or online gambling industry, with an understanding
• Fluent English proficiency, both written and spoken, with the ability to communicate confidently
• Strong communication skills, including experience handling telephone conversations, email
• Proven ability to build rapport with customers, communicate platform benefits persuasively, and
• Experience handling objections, resolving customer concerns, and adapting communication approaches
• Strong customer orientation, with the ability to understand individual preferences and deliver

🎁 Benefits

• Fully remote working arrangement, with the option to work from a comfortable and secure location or
• Stable Monday-to-Friday evening schedule, with no rotating shifts.
• 20 working days of paid time off annually, in addition to public holidays and sick leave.
• Medical insurance with access to leading healthcare providers.
• Coverage for psychological support through the Pleso platform.
• Monthly flexible benefits allowance to spend on personal interests, hobbies, sports, and other