Personal VIP Manager (Evening Schedule)

📋 Description

• Manage a portfolio of VIP customers and maintain personalized communication.
• Develop engagement strategies to boost loyalty and activity.
• Proactively re-engage inactive or disengaged customers.
• Analyze customer behavior and preferences for tailored support.
• Handle communications via email, messaging, and phone.
• Maintain customer records and collaborate with VIP and Sales teams.

🎯 Requirements

• Experience in the iGaming or online gambling industry.
• Fluent English, written and spoken.
• Strong communication across phone, email, and messaging.
• Ability to build rapport and handle objections professionally.
• Excellent time management and organizational skills.
• Availability for fixed evening shift (18:00-02:00 Kyiv time).

🎁 Benefits

• Fully remote work or company hubs in Kyiv/Warsaw.
• Stable Monday-Friday evening schedule, no rotations.
• 20 paid days off plus public holidays and sick leave.
• Medical insurance and psychological support via Pleso.
• Monthly flexible benefits allowance.
• Learning budget, corporate English, and mentoring.