Personal VIP Manager (Evening Schedule)

📋 Description

• Manage portfolio of VIP customers with personalized communication
• Develop engagement strategies to boost loyalty and activity
• Proactively re-engage inactive or disengaged customers
• Analyze customer behavior to identify support opportunities
• Handle communications via email, messaging, and phone
• Maintain accurate customer records in internal systems

🎯 Requirements

• Experience in iGaming or online gambling industry
• Fluent English, written and spoken
• Strong communication via phone, email, and messaging
• Proven ability to build rapport and handle objections
• Excellent time management and organizational skills
• Available 18:00-02:00 Kyiv time, Mon-Fri

🎁 Benefits

• Fully remote work arrangement
• Stable Monday-to-Friday evening schedule
• 20 working days paid time off annually
• Medical insurance with leading providers
• Monthly flexible benefits allowance
• Individual learning and development budget