Pessoa Analista de Suporte em Licitações

📋 Description

• Provide agile, practical, and efficient customer support through email, chat, WhatsApp, telephone
• Build and maintain strong customer relationships through empathetic, clear, and professional
• Develop a comprehensive understanding of the platform, its applications, policies, and procedures
• Analyse customer support processes and team routines to identify opportunities for improving
• Organise and maintain accurate customer-service records, ensuring requests are properly documented
• Monitor open customer requests and proactively follow up to ensure timely resolution and a positive

🎯 Requirements

• Practical knowledge of government procurement and bidding processes in Brazil.
• Previous experience in customer service, customer support, or a similar client-facing role.
• Ease and confidence working with technology and learning new software platforms.
• Strong interpersonal skills, empathy, and the ability to establish positive relationships with
• Excellent written and verbal communication skills, with the ability to explain processes and
• Strong organisation and follow-through, with the ability to manage multiple customer requests and

🎁 Benefits

• Fully remote, home-office work model.
• Full-time employment, Monday to Friday, from 08:00 to 12:00 and 13:30 to 18:00.
• R$770 monthly food allowance provided through the Flash card.
• R$230 monthly home-office allowance provided through the Flash card.
• Health insurance with 100% of the monthly premium covered by the employer.
• Dental insurance with 100% of the monthly premium covered by the employer.