Pessoa Consultora de Negócios Pleno - Customer Experience e Customer Value Management

📋 Description

• Conduct business diagnostics using data analysis, KPIs, qualitative and quantitative information
• Analyze documents, databases, reports, and operational information to identify trends
• Develop management and executive presentations that clearly communicate diagnostic findings
• Define and quantify improvement initiatives based on the processes and customer journeys analyzed
• Design implementation plans with clear actions, metrics, responsibilities, timelines, and
• Conduct stakeholder interviews and facilitate strategic workshops with professionals from different

🎯 Requirements

• Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or a related field.
• Previous proven experience as a Product/Business Consultant, Business Analyst, Product Manager, or
• Strong analytical capabilities, with the ability to transform qualitative and quantitative data
• Strong strategic thinking and the ability to connect Customer Experience initiatives with financial
• Ability to quantify the value and potential impact of CX initiatives, including retention, churn
• Strong knowledge of Customer Experience metrics such as NPS, CES, and CSAT, with the ability to

🎁 Benefits

• Remote work model.
• Flexible benefits through the All Points program, including points for flights and accommodation.
• Medical assistance.
• Dental assistance.
• Life insurance.
• Pet insurance/benefits.