Phone Number specialist 1

📋 Description

• Provide support to Twilio customers inquiries received by email to ensure customers have an
• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
• Log customer interactions and tag/categorize issues accordingly, Learn new processes across a
• Respond to and action incoming carrier partner notifications.
• Quickly and confidently manage complex issues in a timely manner for customers and internal teams

🎯 Requirements

• Willingness to work flexibly in rotational schedules.
• 2-4 years of experience working with global customers in the operations in the customers facing
• Basic technical skills including basic SQL and an understanding of APIs and data analytics.
• Empathetic and love working with customers and carriers to solve their problems and questions
• Detail-oriented with great organizational skills and comfortable with ambiguity.
• Above average written and verbal communication skills and are able to articulate concepts/ideas in

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Offerings vary by location