Phone Numbers Operations Specialist 1

📋 Description

• Champion the customer experience by managing inbound porting requests with care, urgency, and
• Collaborate with a diverse team of engineers, support agents, product managers, and carrier
• Proactively share insights, documentation, and solutions with peers and partner teams.
• Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage.
• Follow industry and regulatory standards in number portability and telecom compliance.
• Take initiative in solving problems and navigating complexity, even when documentation is limited.

🎯 Requirements

• 2 years of experience in BPO, customer campaigns, tech support, customer operations, product
• Bilingual: Spanish and English proficiency
• Strong organizational skills and ability to manage detailed processes with accuracy.
• Basic data analysis (Excel/Google Sheets, SQL), or automation tools.
• Structured thinking.
• Basic AI prompting and workflow building.

🎁 Benefits

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• retirement savings program