Platform Support Engineer (APAC)

📋 Description

• Own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure
• Debug real infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC
• Diagnose performance and reliability issues in the backend — ingest throughput, query latency
• Lead incident response for customer-impacting issues, including triage and clear communication
• Submit PRs to backend services, Terraform modules, and deployment tooling to ship fixes
• Build tooling for diagnostics, health checks, preflight validation, and self-service customer

🎯 Requirements

• Experience in a customer-facing technical role (Support Engineering, SRE, DevOps, Solutions
• Strong Kubernetes fundamentals — deploy, debug, scale workloads, and read pod events and logs
• Hands-on Terraform
• Depth in at least one major cloud (AWS strongly preferred)
• Comfort in a backend codebase (Python, TypeScript, or Go)
• Fluency with observability tooling

🎁 Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• WiFi & cellphone stipend