Podcast Support Specialist

📋 Description

• Respond to listener inquiries via email, assisting with accounts, billing, subscriptions, and
• Troubleshoot account and technical issues, guiding listeners through step-by-step solutions.
• Review accounts and take action, including updates, refunds, and resolving billing discrepancies.
• Explain premium feeds, plans, and features in accessible language.
• Investigate issues, determine resolution or escalation to internal teams.
• Maintain internal FAQs and support documentation.

🎯 Requirements

• 1-2 years customer support experience, preferably in SaaS or subscription services.
• Customer-first mindset and enthusiasm for helping people.
• Excellent written communication, clear and professional, explaining technical concepts to
• Strong troubleshooting and problem-solving skills.
• Good judgment for escalation decisions.
• Ability to work independently in a remote environment.

🎁 Benefits

• Remote-first work environment
• Healthcare coverage through Aetna
• Dental insurance options
• Flexible spending accounts
• Professional development opportunities
• Collaborative startup environment