Policy Admin Manager

📋 Description

• Lead and manage day-to-day operations of the Policy Administration team, providing guidance and
• Inspire and motivate the team by leading regular meetings, managing escalations, and delegating
• Oversee resource management, including scheduling and team rotations, to ensure optimal staffing
• Develop and implement customer support and policy servicing procedures, policies, and standards to
• Collaborate with leadership to set relevant goals and objectives, working closely with the team to
• Monitor key metrics and prepare comprehensive reports, including data analysis and weekly updates

🎯 Requirements

• 5+ years in operations, customer support, customer success, or a related role
• Experience in US life insurance or a related industry preferred
• Bachelor's degree required (or: preferred - confirm intent)
• Proficiency working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization skills to balance competing responsibilities