Policy Operations Manager

📋 Description

• Identify opportunities for process improvement and innovation, working with business partners to
• Lead and manage day-to-day operations of the Policy Administration team, providing guidance and
• Inspire and motivate the team by leading regular meetings, managing escalations, and effectively
• Oversee resource management, including scheduling and team rotations, to maintain optimal staffing
• Develop and implement customer support and policy servicing procedures, policies, and standards to
• Collaborate with leadership to set relevant goals and objectives, working closely with the team to

🎯 Requirements

• 5+ years of experience in operations, customer support, customer success, or a related role
• Experience and knowledge of life insurance is required
• Proven experience in process improvement and the ability to think creatively and solve complex
• Strong leadership and interpersonal skills, with a track record of building and nurturing
• Excellent written and verbal communication skills, with the ability to articulate messages to
• Proficiency in working with Salesforce or equivalent support/help desk software

🎁 Benefits

• US national base salary range: $103,000 - $181,000
• Eligible for bonus, equity, and benefits (details not listed in posting)
• Further details on US benefits available at https://www.ethoslife.com/careers/